Table of Contents
This article explains how to verify whether application email notifications are being sent through the Mail server.
Access the mail server #
- Select System from the main menu and choose Settings and customization.
- Click on the System preferences panel.
- Choose the Email server option.
- Send the test email.
- Ensure that the mail server is Activated and Check if you received the test email.
Check sent emails #
In case you didn’t receive the test email:
- Select Reporting from the main menu.
- Choose Predefined reports. Choose User reports.
- Find the Sent emails report, using the Search option in the Report name column.
- Click on the Sent emails report.
- Sort the emails using the Date column from the earliest to the latest.
- Check if the email notifications you wanted to send are sent.
- Check if the test email has been sent.
- Check if their status is Sent successfully. If you cannot find these emails or the status is something other than Sent successfully, contact our support team.
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