This privacy policy outlines how YouTestMe ("we," "our," or "us") collects, uses, protects, and discloses personal information when you use our online examination and proctoring services. We are committed to safeguarding your privacy and ensuring that your personally identifiable information ("PII") is handled in compliance with applicable laws and regulations.
1. Information We Collect
We collect various types of information to provide and improve our services:
- Identification Information: Name, email address, company name, and other contact details.
- Examination Data: Exam answers, scores, timestamps, and logs related to your participation in online exams.
- Proctoring Data: Video and audio recordings, keystroke patterns, biometric data (e.g., facial recognition), and other data necessary for monitoring the integrity of the exam.
- Technical Data: IP address, browser type, operating system, device information, and other metadata related to your use of our services.
2. When We Collect Information
We collect information from you when you:
- Register for our services or create an account.
- Participate in an online exam.
- Interact with proctoring services (e.g., through video or audio capture).
- Contact us for support or inquiries.
- Use certain features of our website or app, such as filling out forms or signing up for newsletters.
3. How We Use Your Information
We may use the information we collect for the following purposes:
- Service Delivery: To administer and facilitate online exams and proctoring services.
- User Experience: To personalize your experience and deliver content and services that match your interests.
- Service Improvement: To enhance our website and services, ensuring they meet your needs.
- Customer Support: To respond to your inquiries and support requests.
- Communication: To send you updates, notifications, and other communications related to your use of our services.
- Compliance and Security: To comply with legal obligations and enforce our policies, and to protect our rights, property, and the safety of our users.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, or as required by law. Specifically:
- Examination Data: Stored until deleted by the application administrator (client) or until the expiration of the contract with the client.
- Proctoring Data: Retained for 30 days unless the client requests a longer retention period.
5. How We Protect Your Information
We employ industry-standard security measures to protect your personal information, including:
- Encryption: Data is encrypted both in transit and at rest.
- Access Controls: Strict access controls are in place to ensure that only authorized personnel can access your data.
- Security Audits: Regular security audits are conducted to identify and mitigate potential vulnerabilities.
6. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described below:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties are required to keep your information confidential.
- Legal Compliance: We may disclose your information when required by law or to enforce our policies, protect our rights, or ensure the safety of our users.
- Educational Institutions: We may share examination data and proctoring data with the educational institutions or organizations that have engaged our services.
7. International Data Transfers
We may transfer your personal information to countries outside your country of residence for troubleshooting purposes only. In such cases, we ensure that your data is protected in accordance with applicable data protection laws by implementing appropriate safeguards.
8. Cookies
Our website may use cookies to enhance your experience, although we currently do not use cookies for tracking purposes beyond what is necessary for service delivery. You can manage cookie settings through your browser.
9. User Rights
You have the following rights concerning your personal information:
- Access: Request access to your personal data.
- Correction: Request correction of any inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data when it is no longer necessary.
- Restriction: Request the restriction of processing under certain conditions.
- Data Portability: Request a copy of your data in a structured, machine-readable format.
- Objection: Object to the processing of your data in certain situations.
10. Data Breach Notification
In the unlikely event of a data breach, we will notify the client’s point-of-contact within 24 hours of becoming aware of the breach. We do not notify the client’s users (e.g., candidates, instructors) directly.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites, and we encourage you to review their privacy policies before providing any personal information.
12. Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.
If you have any questions about this privacy policy or our data practices, please contact us at:
- YouTestMe
- Address: 150 King Street West, Toronto, Ontario M5H 1J9 Canada
- Email: support@youtestme.ca
- Phone: +1 800 752 9931
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