Table of Contents
In this article, we will explore solutions for resolving issues that may arise when attempting to start a proctored test while connected to a VPN or within a workplace or office environment.
Reconnect proctoring session issue #
From the candidate’s perspective, when starting a proctored test while connected to the VPN or from the workplace/office, it is possible to get an error message from the application.
Possible causes #
Potential factors contributing to the issue are:
- Proxy or VPN: Using a proxy or VPN (Virtual Private Network) service can interfere with the proctoring session. Proctoring systems often require a direct and secure connection to monitor the test-takers activities. Using a proxy or VPN might disrupt this connection and result in errors.
- Restricted networks: Some organizations, institutions, or public Wi-Fi networks have strict firewall settings or content filtering. If the user encounters difficulties accessing the test from their office, we suggest modifying the testing environment. It is plausible that the network might have stringent security measures imposed by the company, causing restrictions. By changing the environment, such as using a different network or location, users can potentially overcome these network-related barriers and gain seamless access to the test.
- AdBlocker apps or browser extensions: Some ad-blocking software or browser extensions can conflict with proctoring tools, as they may block certain scripts or resources that the proctoring system needs to function properly. Disabling ad-blockers or whitelisting the proctoring website/domain may help resolve such issues.
- Internet connectivity: Unstable or poor internet connectivity can lead to errors during proctoring sessions. If the connection drops or becomes too slow, it may disrupt the video and audio feed or cause the session to freeze, resulting in errors.
- Browser compatibility: Proctoring systems usually have specific browser requirements. If you’re using an unsupported browser version or incompatible settings, it can lead to errors. Ensure that you’re using a recommended browser and that it is up to date (Google Chrome, Mozilla Firefox)
Note: It is highly recommended to perform the equipment check before starting the test-taking process. For more information on how to do that, check this article.
Best Practices and Tips #
- If none of these solutions work, you may want to consider using another laptop.
- You should use your personal device to take the test because work-provided devices may have security settings that restrict access to the test. Without the administrator’s permission, it is impossible to change the security settings.
- Please watch the video for more information on how the test-taking process looks from the candidate’s perspective.
- To see frequently asked questions about proctored tests, please see the FAQ.
